Our expert Hospitality Consultant will analyze and assess the primary emotions that your guests are experiencing during their stay. Every insight, feedback and recommendation that he/she will provide, will have a unique goal: Aim to the very core of what drives extraordinary performance.
We consider every guest interaction to be a “business card” of your brand and, therefore, we put a strong accent on the Moment of Truth, when the guest’s expectations meet its perceptions.
The focus emotions, to achieve higher Emotional Engagement are:
• Thoughtfulness and Generosity • Cultural connection • Imagination and exhilaration