Emotional Quality

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Our expert Hospitality Consultant will analyze and assess the primary emotions that your guests are experiencing during their stay. Every insight, feedback and recommendation that he/she will provide, will have a unique goal: Aim to the very core of what drives extraordinary performance.

We consider every guest interaction to be a “business card” of your brand and, therefore, we put a strong accent on the Moment of Truth, when the guest’s expectations meet its perceptions.

The focus emotions, to achieve higher Emotional Engagement are:

• Thoughtfulness and Generosity

• Cultural connection

• Imagination and exhilaration