We are Hoteliers by DNA, and experts who sustain the quality of your services and Guest Satisfaction growth.
Our mission gives solution
In everything we do, we believe in the quality of your services. We believe in keeping your guests at the very core of your business. How ? We support and guide Hospitality businesses, to enhance their current status on the quality of their services, by auditing and assessing their Brand Standards and Emotional connection with the guests. We recommend and sustain insightful solutions that will help them reach their desired goals, and result in higher guest satisfaction and, ultimately higher revenue.
With more than 20 years of International Hospitality experience, in Operations and Consulting, we strive to personalize your Quality Assurance needs and create a more authentic and realistic evaluation of your Customer Experience.
Our effective solutions, which we tailor-made to your needs
We provide expert advice to investors, or Hospitality professionals, interested in entering the hospitality industry, as well as helping hotels, resorts and SPAs, which are already operating.read more
Our expert Hospitality Consultant will analyze and assess the primary emotions that your guests are experiencing during their stay.Every insight, feedback and recommendation that he/she will provide, will have a unique goal: Aim to the very core of what drives extraordinary performance.read more
Quality Assurance Evaluation
Before, during and after our professional evaluations, the Hospitality Consultant examines and renders an opinion to the Management regarding the efficiency and effectiveness of the business operating activities.read more
Traning, Coaching and Mentoring
Our Certified Trainers and Coaches focus their attention to develop the most crucial resource of your business – THE TEAMread more
Our customers from worldwide & trusted us many years
Receiving undistorted, balanced feedback, which in the same time properly describes the emotional aspects and human behavior side of service delivery is essential in our very competitive hospitality industry"read more"
Istvan Kovacs - GM Kempinski Hotels
Luca Marinelli has been auditing our ARMANI Hotel in 2015.
Lucas responsibilities were to test and ensure that products and services are meeting customer needs and expectations."read more"
Mirko Aru|GM - Armani Hotel Milano
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Tanglin Court, Triq Santu Pietru, GRB1504, Gozo (Malta)
Via A. Longo 7, 80127 Napoli (Italy)
+39 333 7337909