Istvan Kovacs - GM Kempinski Hotels


Receiving undistorted, balanced feedback, which in the same time properly describes the emotional aspects and human behavior side of service delivery is essential in our very competitive hospitality industry. This is the prerequisite further improve service and motivate the team with favorable comments. Our cooperation with Mr Marinelli on the field of external quality audit helped our hotel to keep a precise mirror on our operations and consequently find the best performers in our team and create beautiful moments for our guests.